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Terms And Conditions
Shopping at Twisted Wrist Limited

PLEASE NOTE: We currently only accept orders from the Republic of Ireland. 

At Twisted Wrist Limited we want to make your online shopping experience with us as easy as possible. With this in mind, here you’ll find a list of useful pages when using our site, including Payment Options, Delivery details, Privacy policy, security and peace of mind.

We’re delighted you’ve chosen Twisted Wrist and we want to make sure you’re delighted with us.

We recommend that you print and keep a copy of these Terms and Conditions for future reference.



Terms and Conditions last updated on 19/03/2019.  

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Terms and Conditions

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can about your online transactions so that you completely understand the whole process, from order to delivery and beyond.  It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll agree to accept our T’s & C’s every time you make a purchase, they might change from time to time, so do check the date at the top of the page. 


What happens after you have ordered

Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Number and details of the products you have ordered. You’ll then receive an email from Twisted Wrist with the subject ‘Thank you for your purchase (#ORDER_NUMBER)’ confirming the details of your order. You will also get a second transactional email from our payment provider indicating the amount you have been billed.  Your order will then go to our warehouse, and will be packaged and posted within 1 working day. Delivery via our courier "Fastways" will normally take 1 working day. If we have to cancel all or part of your order for any reason, we will contact you via the email address you provided at the time of ordering. 

Sometimes we can make mistakes by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.



Returns, Cancellations & Faulty Goods

How do I return a product after delivery?
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unused, and in its original packaging. This option is available for 14 days after delivery.

Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.  You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them or it may affect your entitlement to a refund. 

When returning opened products back to us, you should do so without undue delay and in any event not later than 14 days from the day on which you communicate to us your decision to cancel.

Here is how to refund your purchase.

You must first email us at info@TwistedWristWear.com, quoting your order number and informing us of your decision to cancel. You can then make arrangements for the return of the product.

Once we have received the goods back from you, we will give you a refund for the cost of the product. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

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Refunds take 3-5 working days to be credited to your payment card or PayPal account.

We cannot refund/cancel your purchase:
  • If the goods are damaged in any way, and are not fit for resale

How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at 
info@TwistedWristWear.com and we will arrange.

What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing 
info@TwistedWristWear.com and after a consultation with one of our customer support agents you will need to return the faulty good to our office with your order number and details of the fault, and if appropriate we will either issue a refund or send a replacement product.

We do ask that you:
•    Do not use the product for your own safety 
•    Inform us straight away

What happens if my item is faulty?
Should you suspect a fault with your product please make sure to
check out the manual provided with the product as it may be a common fault that can be easily resolved. Should you not be able to resolve the problem using the manual, then please email us on info@TwistedWristWear.com and we'll do our best to help.

For all products, should the fault occur within 21 days from the date of delivery, upon the return of the faulty product to our offices we will repair, exchange or refund you.

For the sake of clarify, a fault does not include normal wear and tear, or misuse of the product. For example (water damage, broken strap, cracked screen, battery damage , opened/modified or tampered). In these cases we cannot offer a repair exchange or refund, however please feel free to contact us as we may be able to assist you or offer a discount on another purchase.  

Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.


Prices & Payment

All prices are in Euro. The total cost of your order will be, the price of the products you order plus the delivery charge (if any). You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted. You can pay by using the following methods:
  • MasterCard
  • Visa
  • PayPal

We only accept Irish registered cards and don't accept cheques or cash for online orders.


What information do we collect?

The information we collect may include:
  • email address
  • name
  • postal address
  • your purchase history
Click here to view our privacy policy
 
The details we collect help us:
  • process your order and provide after-sales service 
  • carry out security checks
  • improve our overall service 

We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

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Email and Text alerts and App notifications may be sent to the email address(es) and mobile number(s) you provided on registration. As alerts are not encrypted, anyone with access to your email or mobile phone will be able to view the content of these alerts.
We shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert, for any errors in the content of an alert or for any actions taken or not taken by you or any third party in reliance on an alert. No warranty is given that the website and  App shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Your email address(es) may be added to our newsletter subscribers list automatically when you register your account. You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link at the bottom of any Twisted Wrist newsletter.
By providing us with your e-mail address(es) and mobile phones numbers, you agree to receive all required notices electronically, to that e-mail address and or mobile phone numbers.
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Liability disclaimer

The information, software, products, and services included in or available through the Twisted Wrist web site may include inaccuracies or typographical errors. Twisted Wrist Ltd and/or its suppliers may make improvements and/or changes in Twisted Wrist web site at any time. Twisted Wrist and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Twisted Wrist web site for any purpose. Advice received via the Twisted Wrist web site should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Twisted Wrist and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement. In relation to the TwistedWrist App, Twisted Wrist accept no responsibility for the suitability, reliability, availability, timeliness, and accuracy of the information provided by the software application, and for the changes or updates that are periodically implemented, and it should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation. To the maximum extent permitted by applicable law, in no event shall Twisted Wrist and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of Twisted Wrist web site or related service. If you are dissatisfied with any portion of the Twisted Wrist web site and or associated Mobile app service, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Twisted Wrist web site and, if applicable, the associated Mobile Application.

In relation to the Kid tracker watch, and associated application, there is a dependency on the Mobile Operator Coverage. The coverage provided by the Network Operator that you select both for the Watch and for your own SmartPhone may effect the quality of the information provided by the TwistedWrist Application, and its ability to locate the paired watch. There may be areas where you do not have access to all services or where coverage is limited or unavailable. When the watch is indoors the App will show the last known GPS location, the App cannot show an accurate GPS location when it cannot pick up a GPS satellite. No warranty is given that the services shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
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Accuracy of Activity Tracking feature on certain devices
The activity tracking  features provided by Twisted Wrist are intended to be tools to provide you with information to encourage a healthy and active lifestyle. Our activity trackers rely on sensors that track your movement and other metrics. The data and information provided by these devices is intended to be a close estimation of your activity and metrics tracked, but may not be completely accurate, including step, sleep, distance, heart rate and calorie data. Our activity trackers are not medical devices, and the data provided by them is not intended to be utilised for medical purposes. You should consult your doctor before engaging in any exercise routine.


This Website

We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Twisted Wrist Limited WEBSITE – TERMS AND CONDITIONS
The following are the terms and conditions for use of Twisted Wrist Ltd website or any Internet site to which the website is linked (the “website”). This website is for use by persons who are 18 years and over only. 

WEBSITE: USE AND SECURITY
You are entirely responsible for any and all activities that occur under your account which is provided to you by weebly.com who host the transactional element of the website. You agree to notify us immediately of any unauthorised use or any other breach of security. 

WEBSITE: PRIVACY & DATA USE
We do not hold any personal data. Instead, personal data is stored on a remote secure server and used and is the full responsibility of Weebly, Inc who host the website. If you have any questions concerning website privacy and data use, we suggest that you refer to Weebly, Inc. 

WEBSITE: CONDUCT
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Twisted Wrist Ltd. Any copying, transmission or re-transmission of the same requires the prior written approval of Twisted Wrist Ltd. 

WEBSITE: ADVERTISING
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom. 
 
ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products. 

DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights. 

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200. 

PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. 

MODIFICATION OF TERMS
We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website. 

GENERAL
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force-majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.  We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
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LAWS
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. 

TERMINATION
We may terminate the Website with or without cause at any time and effective immediately. 
Twisted Wrist Ltd, West Building, Carrigaline Industrial Park, Carrigaline, Co.Cork, P43 HK76, Ireland
Incorporated in Ireland, a private company with issued shares.  Registration Number 583531
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Registered in Ireland Number : 583531
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